About the Role

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Cygnet Health Care is one of the UK’s largest independent providers of mental health care.

Cygnet is now looking to appoint a Senior Revenue Administrator to join our Billing team based in Kings Hill, Kent ME19 4AE.

This is a hybrid role, with two days per week based in the office and three days working from home.

Responsibilities

Responsibilities will include but are not limited to:

Overseeing and supporting two Billing Administrators, including conducting regular one-to-one meetings and weekly workload reviews.
Maintain and update sales daybooks daily using ward census information. Responsible for managing a share of the billing process across a portfolio of sites, ensuring the accurate and timely invoicing. Escalating billing and site-related issues through the appropriate escalation channels.
Liaise with sites to obtain accurate billing information, ensuring compliance with company procedures and audit requirements. This role involves regular communication with stakeholders, primarily by telephone, so confidence in building effective relationships and gathering information through both phone calls and email correspondence is essential.
Assisting in the credit note process, including reviewing, analysing and processing credit requests where required.
Effectively delegating work across the team to ensure deadlines are met.
Supporting the resolution of billing queries.
Processing miscellaneous invoicing and advanced billing activities.
Assisting with data and information requests from the Finance Department and Senior Management Team.
Monitoring the Senior Billing inbox and responding to queries in a timely manner.
Providing guidance and support to less experienced team members in their day-to-day responsibilities.
Delivering training and onboarding support to new employees.
Processing or assisting in processing monthly and weekly reports as required. For example, these will include things like blocked beds, discounts and uplifts.
Supporting the Deputy Billing Manager with ad hoc tasks and projects as required.
During month-end billing periods, dedicating up to one week to analysing and validating invoice data to ensure all billing activity has been completed accurately. During this time, responsibility for individual daybooks may be reduced or suspended.

Essential Requirements

Previous experience in a billing, finance administration, or accounts receivable environment.
Experience leading, mentoring, coaching, or managing team members.
Advanced Microsoft Excel skills, including the ability to analyse and manipulate data.
Strong attention to detail and accuracy.
Excellent organisational and time management skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong communication and stakeholder management skills. Experience resolving customer or internal billing queries.

Desirable (Not Essential)

Previous experience in a Senior Billing Administrator or similar supervisory role.
Experience processing credit notes and managing complex billing activities.
Knowledge of month end billing processes.
Experience working with billing or finance systems.
Experience training and onboarding new team members.
Knowledge of the healthcare, care home, or service sector would be advantageous.

Why Cygnet? We’ll offer you…

Salary between £31,000 and £32,000 per year
Hybrid Working with two days working in the office and 3 days working from home.
25 days annual leave plus an additional paid birthday and anniversary leave
Strong career progression opportunities into management roles
Pension scheme
“Cycle to work” scheme & employee discount saving.

Please note: successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference – we want to talk to you.

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Senior Revenue Administrator

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